The national service provider needs to continually monitor and update the customer profiles in order to deliver an accurate and timely service to safety agencies. With a large number of mobile and VOIP phone users, inaccurate user details, [name, address, first spoken language, etc.] results in valuable time and resources being wasted, with potentially serious consequences.
Data privacy concerns are also paramount given that telecoms operators do not want their customer details falling into the wrong hands. Also, of course, government privacy laws forbid disclosure of customer names, addresses, and other contact information.
This service provider implemented an XML based application infrastructure built on the Oracle application server to integrate the regular feed and exchange of customer profile information with telecoms companies and the public safety agencies. Delays in the processing of information were occurring due to the dependency on a general-purpose application environment for the processing of end user information and the enforcement of safety related policies. These delays were unacceptable to operations staff.
Ultimately, Vordel delivered a solution which ensured the delivery of critical account information and policies essential to the performance of accurate and timely emergency support services. The central management features delivered by Vordel also enabled the 911 service provider to update existing policies, as well as introduce new policies in a much more scalable manner than previously conducted, and without the costly overhead of hard-coding policies into the applications themselves.High level architecture diagram - Click to enlarge
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