Vordel and Emergency Services
Controlling Delivery of Emergency Services
Access to fast, reliable customer information is vital for public safety agencies to deliver emergency rescue services to their citizens. The emergency service infrastructure providers must make it straightforward for customers (telecoms operators and insurance companies) to provide feeds of end-user citizen information into its systems. Vordel enables these emergency services' infrastructure providers to manage the Services Oriented Architecture environments used in the delivery of mission critical services for 911 telephone services and in-car emergency response systems throughout North America.
Rapid Access, to Accurate Data - Saves Lives
The value of an emergency services systems provider is closely linked to the value of its data. When providing emergency services, fast access to accurate customer data is vital as any latency could have life threatening implications. This sensitive customer data includes names, addresses, vehicle details, and primary spoken language. With this information, 911 call service and vehicle emergency response providers have the essential information required to direct emergency service personnel, such as ambulance, police, or fire departments.
Benefits/Results:
- Accelerate Service Response Times
Accelerate the processing of XML messages and improve the overall throughput and delivery of services.
- Compliance with Data Privacy Regulations
Ensure all transactions are encrypted and no sensitive customer data is divulged unwillingly to non-relevant parties.
- Increased visibility and control of services delivery
Centrally administer the application of policy rules governing the usage of this information centralization of all XML processing in the Vordel appliance was the key to the successful management of this infrastructure..
- Improved accuracy of reporting and timely emergency support services
The central management features in Vordel enable the emergency service providers to ensure that the critical account information and policies essential to the delivery of are uptodate and accurate
- Reduced costs
Update existing and introduce new policies in an efficient and scalable manner, without the costly overhead of hard-coding policies into the applications themselves.
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