Our world-class customer support services provide the responsive support and technical expertise you need to maximize your SOA security and management investment.

Vordel's world-class customer support services provide you with the responsive support and technical expertise you need to maximize your SOA security and management investment. We pride ourselves on the personalized customer assistance from our security experts. We deliver the technical expertise that helps keep XML-based enterprise networks secure and productive.

Support Services

Vordel's support team is dedicated to providing prompt responses and resolutions to technical problems, helping ensure your business success. We offer phone, email and web-based support as well as on-site training and professional services. Dedicated support engineers help solve configuration problems and assist customers with network planning, deployment and configuration issues.

Our Customer support approach
Vordel's Customer Support program responds to the support needs of all our customers and resellers globally. We support current product releases and one previous version.

Contacting support
If you have a customer user name and password log on to our online resource for submitting, updating and tracking service requests. Otherwise please send an email to support@vordel.com

Request software upgrade
Upgrades are available free of charge for products covered by an active Vordel Support Contract. If you do not have a Support Contract please contact your local Vordel account manager or Vordel distributor to enquire. More…